Customized training period where agents undergo project-specific training including a test consisting of theoretical and practical assessments before ‘qualifying’ for production work.
The Sama platform has a dedicated Sampling Portal where our skilled QA team samples daily. They proactively escalate edge cases and requirements gaps to deliver high-quality data annotation to bring your models to production faster.
Integrated approach: you have access to the Sampling Portal and can check the quality of work via Quality Scores and provide feedback to annotators to improve data quality.
Auto QA delivers immediate feedback to agents, ensuring no logical errors are delivered to you and allowing our manual QA review process to focus on more qualitative errors.
Quality is important to Sama. You really get the sense they are there for more than just the financial transaction. They are a true partner.